RAPPORT BUILDING for EXECUTIVES

The primary focus of this course will be to provide all Administrative and Sales Executives with a basic understanding of Rapport Building techniques. This course will leverage any “closing” agenda.

COURSE GOALS:

* Introduce a method that will secure immediate likeability with any person or audience.

* Introduce participants to the mechanics of Body Language interpretations.

* Introduce participants to the mechanics of Proxemics to aid in spacing and positioning for all agendas.

* Introduce visual, vocal, and physical expressions that secure positive responses.

* Introduce presentation skills for individual and group audiences.

* Offer techniques that enhance relationships.

* Introduce a blueprint for presenting and closing any agenda.

LENGTH OF CLASS: 8 hours

BODY LANGUAGE for SUCCESSFUL SALES

The primary focus of this course will be to provide any person who has ever had to sell a product, service, or idea, with a basic understanding of universally accepted body language interpretations that will leverage any agenda.

COURSE GOALS:

* Introduce participants to the mechanics of Body Language interpretations.

* Spot positive and negative non-verbal buying signals.

* Use spacing and positioning for successful selling.

* Maximize your entrance and introduction.

* Arrange seating to maximize a positive outcome.

* Introduce audience to Active Listening Techniques.

* Effectively use body language skills to close deals.

LENGTH OF CLASS: 8 hours

MEMORY SKILLS for PRODUCTIVE RECALL

The primary focus of the course will be to provide Law Enforcement personnel with a basic ability to intake names, numbers, and facts in large volume, and recall them in sequential and random order.

COURSE GOALS:

* Provide participants with the ability to remember names better.

* Introduce the audience to the mnemonic techniques of Pairing, Linking, and Chunking.

* Learn the Loci, Pegs, and the Major Mnemonic System.

* Introduce audience to Active Listening Techniques.

* Conduct Listening Skills exercises.

* Provide participants with the ability to productively intake, store, and recall names, numbers, and facts.

LENGTH OF CLASS: 4 hours

MENTAL ILLNESS & AUTISM CRISIS AWARENESS SKILLS

The primary focus of the course will be to provide all personnel with a basic understanding of Mental Illness & Autism, and the knowledge and approach to resolving crisis situations.

Course Goals:

* Introduce audience to the signs and symptoms of mental illness.

* Identify the impact mental illness has on fellow employees and family members.

* Provide audio/visual testimonials from people with mental illness.

* Introduce fundamental tools to gain compliance from the people with mental illness.

* Provide resources to better assist in being a solution.

* Quiz audience to measure basic knowledge of autism.

* Introduce audience to basic information about autism.

* Provide participants with the tools to defuse autism meltdowns.

LENGTH OF CLASS: 8 hours

FRONT DESK CUSTOMER SERVICE, CRISES, SECURITY & CONCEALED CARRY

The primary focus of the course will be to provide Front Desk and Clerical personnel with a basic understanding of public customer service, as well as the ability to read body language; build rapport; conduct threat assessment; handle mental health and autism crises, and spot concealed carry.

COURSE GOALS:

* Introduce participants to the principals of customer service.

* Introduce visual and video scenarios to enhance the understanding of service and perception.

* Offer methods with which to read people who are in a state of “Crisis”

* Provide participants with Do’s and Don’ts for crisis situations.

* Offer techniques with which to recognize concealed carry.

* LENGTH OF CLASS: 4 hours – 2 classes per day

PRESENTATION SKILLS FOR CHIEFS, SHERIFFS, AND DEPUTIES

The primary focus of the course will be to provide executives with the tools to give a dynamic and successful presentation. This executive driven class will result in confidence, vision, and productivity.

COURSE GOALS:

* Provide tips for the preparation of a successful presentation.

* Introduce successful methods of beginning a presentation.

* Introduce universally accepted interpretations of body language.

* Offer techniques to maximize the voice and body language.

* Offer techniques to forensically read the audience.

* Introduce learning techniques that reach the entire audience.

* Provide presentation techniques that secure positive results.

* Offer ways to handle questions with skill and poise.

* Provide critiques of video recordings of participant speeches.

LENGTH OF CLASS: 8 hours