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Front Desk Service – AM

December 3 @ 8:00 am - 12:00 pm

How many Officers will be attending?

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Front Desk Service - 12/03/14 - AM$74.00

The primary focus of the course will be to provide Law Enforcement Front Desk and Clerical personnel with a basic understanding of public customer service, with emphasis on the ability to spot and deal with crisis and dangerous behavior, and concealed carry as well.

COURSE GOALS:

• Introduce participants to the principals of customer service.
• Introduce visual and video scenarios to enhance the understanding of service and perception.
• Offer methods with which to read people who are in a state of “Crisis”.
• Provide participants with Do’s and Don’ts for crisis situations.
• Offer tips on the use of intuition in response to perceived danger.
• Provide a basic understanding of Reasonable Suspicion.
• Offer techniques with which to recognize concealed carry.

LENGTH OF CLASS: 4 Hours

Details

Date:
December 3
Time:
8:00 am - 12:00 pm
Event Category:

Host

Lemont Police Department
Phone:
630-257-2229
Website:
http://www.lemont.il.us/index.aspx?nid=83

Venue

Lemont Police Department
14600 127th St., Lemont, IL 60439 United States
+ Google Map
Phone:
630-257-2229