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Front Desk Service – AM

November 20, 2014 @ 8:00 am - 12:00 pm

The primary focus of the course will be to provide Law Enforcement Front Desk and Clerical personnel with a basic understanding of public customer service, with emphasis on the ability to spot and deal with crisis and dangerous behavior, and concealed carry as well.

COURSE GOALS:

• Introduce participants to the principals of customer service.
• Introduce visual and video scenarios to enhance the understanding of service and perception.
• Offer methods with which to read people who are in a state of “Crisis”.
• Provide participants with Do’s and Don’ts for crisis situations.
• Offer tips on the use of intuition in response to perceived danger.
• Provide a basic understanding of Reasonable Suspicion.
• Offer techniques with which to recognize concealed carry.

LENGTH OF CLASS: 4 Hours

Details

Date:
November 20, 2014
Time:
8:00 am - 12:00 pm
Event Category:

Organizer

Aurora Police Department
Phone:
630-256-5000
Website:
https://www.aurora-il.org/apd/

Venue

Aurora Police Department
1200 E. Indian Trail
Aurora, IL 60505 United States
+ Google Map
Phone:
630-256-5000

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